Copyright © 2008 Africa Uncovered Ltd.
Intellectual Property Rights
All the content on this site, including text, graphics, logos, icons, designs, colours, layout and trademarks are the intellectual property of AFRICA UNCOVERED LTD and are as such protected by the International Intellectual Property Law.
Privacy
AFRICA UNCOVERED LTD will keep all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process. When you forward personal information including your name, e-mail address, mailing address and credit card details to us, AFRICA UNCOVERED LTD will use a secure server to encrypt such information before it is received by us. Once we receive it, we will protect such information from unauthorised access and use.
AFRICA UNCOVERED LTD may send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.
Disclaimer
Although AFRICA UNCOVERED LTD endeavours to provide accurate, up to date and truthful information on this site, neither AFRICA UNCOVERED LTD nor any of its employees, agents and associates make any representations or give any warranties, whether expressly, tacitly or implied, as to the operation of the site, the information, content, materials and products included and available from this site.
AFRICA UNCOVERED LTD, its employees, agents and associates will not be liable for any damage of whatsoever nature arising or resulting from the use of or inability to use this site or the information contained hereon, including but not limited to direct, indirect, incidental, punitive and consequential damage.
Agreement
The information contained on this site is an invitation to do business and not an offer. If you forward an offer to us, AFRICA UNCOVERED LTD shall indicate their acceptance thereof by return mail. AFRICA UNCOVERED LTD act herein as an agent for our respective business partners and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself.
Editorial Control
This Web site contains content provided by third parties and hyperlinks to other sites. AFRICA UNCOVERED LTD does not screen or filter such content or the other sites or information available from that other sites and therefore does not accept any liability for defamatory, illegal or criminal content contained on those sites. We encourage our users to report any infringement, illegal or criminal content found on any of the sites available through links from this site in order to investigate whether such a link should be removed.
Change to User Agreement
AFRICA UNCOVERED LTD reserves the right to make changes to this site and this user agreement at any time without notice.
Payment Terms & Conditions
Please read the following terms and conditions before you proceed with your booking. These terms and conditions apply to all tours. Reference or mention of ‘Company’ means Africa Uncovered.
Liability
AFRICA UNCOVERED LTD (The Company) shall not be liable for any damages, losses, theft, injury or death suffered by a client as a result of sickness, weather conditions, strikes or any other cause outside AFRICA UNCOVERED LTD control or arising out of any act, omission or negligence of the operator, the supplier, the company’s or suppliers servants, save only in the case of willful negligence or a willful act or omission. The Company shall in no circumstances be deemed to be the agent of the passenger or of the supplier of any service.
Payment
On receipt of a signed reservation form and a 25% deposit (non refundable), we will, subject to availability, confirm the reservation.
Final payment is due to us not later than 8 weeks prior to departure. On receipt of the full payment, we will send the information & documents required for your journey, i.e. vouchers, safari information, clothing lists, flight details etc.
Please note that prices are quoted at the ruling daily exchange rate.
Late booking fee – Full payment is due immediately on confirmation and is non-refundable on all late bookings. Some bookings will require full payment at the time of reservation i.e. prior to confirmation.
Cancellation
Cancellations are only effective on receipt of written notification. If cancellation is prior to 8 weeks before departure your deposit is forfeited. If your cancellation is made after the due date for full payment of your tour fare, charges will be levied. The scale of charges, expressed as a percentage of the tour prices, is as follows: More than 8 weeks notice ~ Deposit forfeited; Less than 8 weeks notice ~ Deposit plus 25%; Less than 4 weeks notice ~ 50%; Less than 3 weeks notice ~ 60%; Less than 2 weeks notice ~ 100%. Should you fail to join a safari or join it after departure or leave it prior to its completion, no safari fare refund can be made.
Should you fail to take your trip on the specified date, or join it after departure, or leave it prior to its completion, no refund can be made. [Please note that if the reason for cancellation falls within the terms of any holiday insurance policy that you hold, then, subject to the terms of the insurance policy, you will normally be refunded any such charges.]
If you Change Your Booking
After your booking has been confirmed, should you wish to change to an earlier departure date, you may do so subject to availability by paying a transfer fee of US$25. Normal cancellation fees apply if you wish to postpone your departure.
Baggage
For safety and because space is restricted, baggage in charter aircraft is restricted to a maximum of 12 kg per person in a soft bag. This includes camera equipment and carry-on baggage. Should guests arrive with excess baggage without prior warning their baggage could be delayed, as we may have to fly the baggage into camps at a later stage at considerable extra cost to you. However, should the guests know in advance that the baggage will exceed the limit; we can usually book an extra seat for the bags on the aircraft, at an additional cost to them.
Wild Animals
Please be aware that these safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither the company, nor their employees, nor agents can be held responsible for any injury or incident on the safari. Please note that all our camps are not fenced.
Passport & Visas
The onus is upon the guest to ensure that passports and visas are valid for the countries visited. The company, their staff and their agents cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas.
Health
Anti-malaria precautions should be commenced prior to departure. Please consult your doctor for specific advice. If you are a contagious-disease carrier, you must let us know when booking your safari.
Not Included
Insurance to cover for cancellation and curtailment, medical, baggage and money, emergency evacuation back home; beverages in certain areas; personal laundry at certain camps; gratuities to guides, paddlers and to staff; any excursion not related to the safari; optional meals in Victoria Falls and the bigger towns and cities; scheduled airfares; transfers and departure taxes.
Responsibility
Neither AFRICA UNCOVERED LTD is (the Company) nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the aforegoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death. In addition the Company shall have the right at any time at its discretion to cancel any safari or the remainder thereof or make any alteration in route, accommodation, price or other details and, in the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger. The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the aforegoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest, who shall in such circumstances not be entitled to any refund. The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.
Changes to Schedules
Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right and in fact is obliged to occasionally change routes and camps on safaris as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc.
Refunds
Whilst the company uses its best endeavours to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due. If you fail to join a tour or join after departure or leave prior to completion, no refund will be made. No refund will be made on any tour activity or meal missed during the tour.
Insurance
It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants/travelling companions for the duration of their trip to Southern Africa. This insurance should include cover in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. Africa Uncovered, including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependants or travelling companions, with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance cover.
Airline Clause
The airlines concerned are not to be held liable for any act, omission or event during the time the passengers are not on board their planes or conveyance. The passengers’ tickets in use by the airline or by other carriers concerned when issued shall constitute the sole contract between the airlines and the purchaser of these tickets and/or passengers. Please note that we subcontract the flying services to independent charter operations, and they are responsible for the flying.
Prices
We will do our utmost to keep to the prices published. Should increases be forced on us by airlines, exchange rates, etc., we reserve the right to surcharge without notice, up to a maximum of 10% of the tour fare.
Delays
We cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule. If one of our guides is unable to take a safari due to illness, etc. we reserve the right to substitute with another guide.
To the best of our knowledge the brochure is correct at the time of printing. We cannot be held responsible for any inaccuracies or changes that may occur after printing.
Terms, Conditions, Representation and Warranty
The entire contract between the operator and the client is contained in these above mentioned conditions. These conditions may only be varied with the written consent of AFRICA UNCOVERED LTD, signed by a director of AFRICA UNCOVERED LTD. The making of the full or partial payment of the client, shall be deemed to be consent to the above conditions.
Copyright © 2008 Africa Uncovered Ltd.
